Patient Information

FEES AND CHARGES :

If you have private health insurance please speak to your health insurance company prior to admission to ensure that you understand your level of medical coverage. Enquire about specific coverage for your admission, any excess or co-payment requirements, and if there are any exclusions or restrictions for certain treatments. Remember, you're responsible for charges not covered by your health insurance. For Cash/Credit Card/Debit Card and online (UPI) payments, patients should contact the Finance Team for a fee estimate. Note that this estimate may vary due to changes in the medical management plan and payment as per the hospital norms is due upon admission. International patients insured with overseas companies need to pay the estimated cost before admission and handle follow-up with their insurer. Please contact the In-Patient Billing Team/Manager on Duty (MOD) for a fee estimate before admission.

IMPORTANT QUESTIONS TO ASK YOUR HEALTH INSURANCE AGENT:

• Does my policy cover me for this admission?
• Do I have an excess or co-payment provision in my insurance policy?
• Does my policy exclude or restrict payment for some treatments like Cardiac Care, Orthopedics, Intensive Care or Rehabilitation?
• Are prosthetics or disposable items used in my intended surgery covered by my insurance?

PATIENT RIGHTS

• To receive respect for any special preferences, spiritual or cultural needs as requested
• To receive respect for personal dignity and privacy during examination, procedures, and treatment
• To have protection from neglect or abuse
• To refuse treatment
• To have confidentiality about patient information
• To seek additional clinical opinion (second opinion)
• To have information (consent) before transfusion of blood or blood components, anesthesia, surgery, initiation of any research protocol, and any other invasive/high-risk procedure/treatment
• To complain and be informed on how to voice a complaint
• To have information on expected cost of treatment
• To have access to his or her clinical records
• To have information on care plans, progress, and healthcare needs

PATIENT RESPONSIBILITIES

• Provide complete and accurate information including full name, address, and other information
• To be on time in case of appointment
• To cancel or reschedule so much in advance as possible in case of cancellation or rescheduling of the appointments
• To attend follow-up appointments as requested/advised
• Provide complete and accurate information about his/her health including present condition, past illness, hospitalization, medication, and any other matters that pertain to his/her health
• To follow the prescribed treatment plan and carefully comply with the instructions given
• To take medicines, which are prescribed till the course of treatment is completed
• Not to take any medications without the knowledge of the Doctor and healthcare professionals
• Not to give medications prescribed for him/her to others
• To communicate with the healthcare provider if his/her condition worsens or does not follow the expected course
• To respect the fact that other patients' medical conditions may be more urgent than his/her case and accept that the doctor needs to attend them first
• To respect that admitted patient and patients requiring emergency care are priority for your doctor
• Provide complete and accurate information for insurance claims and work with hospital and billing offces to make payment arrangements
• To accept financial responsibility for healthcare services received and settle bills promptly and timely
• Abide by all hospital rules and regulations
• Comply with the NO SMOKING policy
• Comply with the visitor policies to ensure rights and comfort for all patients
• Be considerate of noise levels, privacy, and Safety
• Weapons are prohibited on premises
• Treat hospital staff, other patients, and visitors with courtesy and respect
• To accept, where applicable, adaptations to the environment to ensure a safe and secure hospital stay
• To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records
• To accept the statutory requirements of disclosing his/her medical facts to Health/ Legal authorities
• To understand the charter of rights and seek clarification if any

At Shenoy Hospitals we are committed to providing exceptional healthcare services with a focus on patient comfort and convenience. Our state-of-the-art facilities, compassionate staff, and comprehensive medical care ensure that your stay with us is as pleasant and stress-free as possible.

To ensure a seamless and pleasant stay, we offer a wide range of facilities and services:

• Advanced Medical Technology: Equipped with the latest diagnostic and therapeutic tools
• 24/7 Emergency Services: Immediate care available round-the-clock
• 24/7 Pharmacy: Convenient access to medications
• 24/7 Diagnostic Labs: Comprehensive testing and fast results
• Rehabilitation Services: Physiotherapy and occupational therapy to support your recovery
• Neonatal Intensive Care Unit (NICU): Specialized newborn care
• Medical Intensive Care Unit (MICU): Dedicated to providing intensive support and monitoring
• Delivery Suite: Modern and comfortable birthing facilities
• Labor Rooms: Safe and comfortable delivery
• State-of-the-art Operation Theaters (OT): Advanced surgical facilities
• Air-conditioned Rooms (Standard/Deluxe/Super Deluxe): Comfort with nurse calling system
• Attached Toilets with Support Bar: Safety and convenience
• 24 hrs Nursing Care: Continuous professional support
• 24 hrs Aaya/Ward-boy Care: Round-the-clock attendant services
• Cafeteria and Dietary Services: Offers a variety of meals and snacks throughout the day
• Wi-Fi and Entertainment: Stay connected and entertained during your stay
• Car Parking/Valet Service: Convenient and secure parking
• Various Insurance Empanelments: Wide insurance coverage

NORMAL BOOKING

Normal bookings at Shenoy Hospitals are done on a first come-first served basis. You can book an appointment by calling our Call Center No.: 040-41519999/7337277787. Thereafter, post checking of vitals, our Team Doctor will diagnose you and request you to conduct the tests as required. The Doctor will prescribe medicines which can be purchased at Shenoy Hospitals pharmacy. Then you'll be explained the dosages and if necessary will be given a next appointment

TELE-CONSULTANCY

Shenoy Hospitals along with its advanced technology also has facilities for Tele-Consultancy. You can book an appointment by calling our Call Center No.: 040-41519999/7337277787. Our operators will help you fix the date and time with a Doctor with whom you can correspond online through a video call. The operators will guide you on how to complete the billing formalities online. Thereafter, the appointment will be finalized.

The hospital provides comprehensive care to maintain your safety during your stay. Our care is aligned with your own expressed goals of care and healthcare needs. The hospital has a Patient Care Assessment Process to identify individual needs and strategies to prevent harm and keep you safe.

Safety Strategies:

• Preventing falls
• Reducing the risk of developing a blood clot
• Preventing pressure injury
• Reducing the risk of infection
• Confirming correct patient identity prior to any care delivery
• Medication safety management

Written information is provided regarding all of these programs. If you would like further information, please ask your nurse for any concerns during your stay. You can speak with the Nursing Superintendent or your Doctor.